Careers

IT Support Technician

Net Tel One Communication

Braintree, MA

Full-time

Full job description

Are you tired of feeling like just another employee at your current job? Imagine being part of a dynamic and rapidly-growing MSP where your contributions are not only valued but celebrated, and your voice is heard loud and clear. It's time to take your IT career to the next level – join our team as a Support Technician!

Are you a recent graduate, eager to dive into the world of IT but unsure about your career path? Look no further! Join our team, and you'll gain exposure to a wide array of IT specialties. We offer comprehensive on-the-job training to help you earn certifications and find your ideal career path in the dynamic world of Information Technology.

Duties and Responsibilities

• Customer Support of technology, such as Phones, Printers, PC's, etc.
• M365 and G-Suites Support
• Onsite visits as needed
• New computer setup / replacement
• General network and IT support
• Onsite structured network cabling
• Would have to be comfortable on construction sites.
• Willing and able to climb ladders and perform manual labor
• Duties will expand with time.

Experience and Expertise

• Bachelor’s Degree and/or 1+ years experience in a service desk environment
• Certifications a plus
• Experience utilizing call management and trouble ticketing systems
• Must be able to multitask.
• Must be very well organized.
• Must be good under pressure.
• Must be great with personal interaction.
• Experience in Basic IT

We will offer the successful candidate:

• Product training
• Competitive Compensation
• Benefits package (medical and 401k match)
• Paid Holidays
• Company Vehicle
• Growth opportunities within the company

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: On the road Boston Area

Senior IT Support Engineer

Net Tel One Communication

Braintree, MA

Full-time

Full job description

We have an immediate opening for an experienced IT Support Engineer. Net Tel One's Senior IT Support Engineer is responsible for deploying and maintaining clients’ enterprise networks and related hardware and software. The Senior Support Engineer has the most comprehensive knowledge of clients’ infrastructure, capacity, and deficiencies, and they ensure that the physical and cloud environments are current and compliant with best practices. This position is a hybrid individual/team role. The engineer will work collaboratively with the Net Tel One team and independently at client locations when handling advanced tickets, unforeseen incidents, or project tasks.

Duties and Responsibilities:

• Ability to operate at varying levels, including network infrastructure strategy, technical implementation, and maintenance to support client goals.
• Capable of collaborating with stakeholders to understand requirements and deliverables and set expectations while providing ‘white glove’ customer care.
• Ensure technical solutions are compliant and best practice.
• Maintain proper documentation of clients’ network architecture and operations.
• Automate the configuration, deployment, and maintenance of network infrastructure-related tasks and solutions.
• Perform proactive audits on existing technologies to determine performance and capacity gaps. Resolve issues identified during the audit.
• Be a resource to our project team in the planning and deployment of new technologies.
• When applicable, provide training and technical guidance, leadership, and mentorship to IT staff and end-users.

Technical Knowledge Requirements

• M365 Platform
• Intune and Active Directory Policies
• AWS, Azure
• TCP/IP v4 expert. Knowledge of TCP/IP v6
• Firewalls: Cisco, SonicWall, or other products
• Switching: Cisco, HP, VLANs, Layer 3, Access and Trunk modes, QoS, Spanning Tree
• Wireless: Cisco, Unify
• Patch Management
• Network monitoring and packet capture
• Security products including antivirus, malware, DNS, IDS, IPS, and others.
• Knowledge of Business Continuity Disaster Recovery solutions
• Advanced knowledge of Microsoft Server operating systems
• VMware, Hyper-V

Additional Skill & Knowledge Requirements:

• Be a self-starter.
• Possess excellent time management skills and strong attention to detail.
• Able to document technical environments in a standardized and organized fashion.
• Able to effectively manage multiple priorities.
• Able to quickly and proactively understand the client’s business problems and deliver innovative solutions.
• Possess excellent verbal and written communication skills- this role is heavily collaborative.
• Experience planning and executing projects that require contribution from cross-functional team members.

In addition, the successful candidate will have

• Reliable transportation and a valid driver’s license
• The ability to lift 50lbs +

Education:

• Bachelor’s degree in a related field or equivalent combination of experience and education
• 5+ years’ experience in networking technologies, including TCP/IP, DNS, DHCP, LAN/WAN, Wireless Networking, Routing, Switching, Firewalls, IPv4/v6, NSX-T, and administration of routers/switches with a proven record of successful deployment and management of network security solutions at an MSP.
• Certifications a plus

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Computer networking: 5 years (Preferred)

Work Location: On the road Boston Area