We at Net Tel One Communications always emphasize our commitment to customer service and satisfaction.
In fact, we toot our horn about it. A survey conducted by an independent agency, Dun & Bradstreet, now has customers tooting their horns about us.
The “past performance review” was conducted over the past year and involved asking feedback from customers who purchased our products or services about their experiences with us. Specific questions were asked such as customer support, overall performance, reliability and responsiveness. Customer responses were based on a 0 to 10 scale.
The report, released on June 7, gave us high marks from our customers in all areas. We scored an overall performance rating of 91, placing us in the top SIC/Quintile of the communications industry, a ranking comparing us to our competitors. We couldn’t be prouder!
We scored 100% for “positive” performance in overall performance, business relations, reliability, cost, order accuracy, personnel and delivery/timeliness. In other categories such as quality, customer support and responsiveness, we scored well over 90%.
Here is a breakdown of the Dun & Bradstreet survey and our score:
- Reliability – 95
How reliable we are following through on our commitments.
- Cost – 93
How closely did the customer’s final, total costs correspond to their expectations at the beginning of the transaction.
- Order accuracy – 93
How well the customer thought our product or service delivered matched their order specifications and quantity.
- Delivery/Timeliness – 92
How satisfied the customer felt about the timeliness of the product or service delivery.
- Quality – 92
How satisfied the customer felt about the quality of the product or service provided by us.
- Business relations – 94
How easy we are to deal with.
- Personnel – 94
The customer’s satisfaction about the attitude, courtesy, and professionalism of our staff.
- Customer support – 93
How satisfied the customer was about the customer support they received from us.
- Responsiveness – 93
How responsive we were to the customer’s requests for information or any issues or problems that arose during the course of the transaction.
As you can see, customer satisfaction was top rated. It’s something we strive for with every customer we deal with every day.
As one of our clients said in a review, while most companies can deliver the same product to you, it’s how they deliver it and their commitment to keeping that level of exceptional service for the long haul that really matters.
We at Net Tel One guarantee that commitment to each and every client. Calls us today at 781-843-3733 to see how we can help you.
Net Tel One designs and install traditional premise based and cloud-hosted IP phone systems for small to medium sized businesses. We offer cutting-edge technology including SIP trunking, designing and installing network cabling infrastructure and unmatched customer support. Contact us today.